Shipping & Returns Policy

Shipping Policy

At Wynter & Reign, we want your online shopping experience to be as easy and enjoyable as possible. Please read our shipping and returns information below before placing your order.

We currently offer the following shipping options within Australia:

Standard Shipping — $10.00 flat rate
Express Shipping — $15.00 flat rate

Dispatch Times

We aim to have all orders packed and dispatched within 1–3 business days of your order being placed.

During busy periods, sales, promotions and new collection launches, dispatch times may be slightly longer. We appreciate your patience during these periods.

Once your order has been dispatched, you will receive tracking information so you can follow your parcel's journey.

Please ensure your delivery address is correct when placing your order. Wynter & Reign cannot be held responsible for delays or parcels delivered incorrectly due to inaccurate or incomplete shipping information provided at checkout.

Shipping timeframes are estimates only and may vary depending on your location and the delivery provider. Once a parcel has been dispatched, delivery delays are outside of Wynter & Reign's control.

Returns Policy

We understand that sometimes an item just isn't quite right.

Wynter & Reign accepts eligible returns within 14 days of receiving your parcel.

Eligible items may be returned for:

Exchange, subject to availability; or
Store credit

If you would like to exchange an item for another size or style, please contact us within the 14-day return period.

Exchanges are subject to stock availability. If your preferred item is unavailable, a store credit may be issued instead.

We do not offer refunds for change of mind, incorrect sizing or unwanted items.

To be eligible for a return, items must be unworn, unused, unwashed and in their original condition, with all original tags attached. Items must be free from makeup, fake tan, perfume, deodorant, pet hair or any other marks or odours. Items that do not meet these requirements may be refused and returned to the customer.

Return postage costs for change-of-mind returns or exchanges are the responsibility of the customer. Original shipping charges are non-refundable.

We recommend using a tracked postage service when returning an item, as Wynter & Reign cannot be responsible for return parcels that are lost in transit.

Faulty Items

We carefully inspect our products; however, if you believe you have received an item that is faulty, damaged or not as described, please contact us as soon as possible with your order details and photos of the issue.

Where an item is confirmed to have a fault, Wynter & Reign will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

For a major fault, you are entitled to choose a refund or replacement in accordance with your rights under the Australian Consumer Law.

Items marked Final Sale cannot be returned for change of mind, exchange or store credit.

This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged or otherwise fails to meet a consumer guarantee.

If you have any questions regarding your order, shipping or a return, please get in touch with the Wynter & Reign team at wynterandreign@outlook.com and we'll be happy to assist.