Sizing can vary slightly between different brands and styles. We do our best to include helpful sizing information in each product description, including the size our model is wearing and any recommendations to size up or down.If you're unsure about sizing, feel free to get in touch with us before ordering. We're always happy to help!

Yes! We'd love for you to visit us in-store at:Wynter & ReignShop 2, 117–121 Elphinstone StreetBerserker QLD 4701Come in, browse our latest arrivals and try on your favourites. 🩷

Orders are generally packed and dispatched within 1–3 business days.Once dispatched, delivery times will depend on your location and whether you have selected Standard or Express Shipping.Standard Shipping: $10 flat rateExpress Shipping: $15 flat ratePlease see our Shipping & Returns Policy for further information.

As soon as your order has been dispatched, you'll receive an email containing your tracking details.If you can't find your tracking email, please check your junk or spam folder first. If it's still missing, get in touch with us and we'll be happy to help.

We do not offer refunds for change of mind or incorrect sizing.Eligible items can be returned within 14 days of receiving your order for an exchange or store credit.If you believe you have received a faulty item, please contact us as soon as possible so we can assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.Please see our full Returns Policy for further information.

First, check your junk or spam folder, as sometimes our emails like to hide in there!If you still can't find it, please contact us. It's possible there may have been a typo in the email address entered at checkout, and we'll be happy to check your order for you.

We aim to pack and dispatch all online orders within 1–3 business days.During sales, promotions, new releases and other busy periods, dispatch may take a little longer. We'll always do our best to get your Wynter & Reign order on its way as quickly as possible.

Our popular styles can sell out quickly and, unfortunately, we can't always guarantee a restock.If the product has a "Notify Me When Available" option, simply enter your details and we'll let you know if your favourite comes back in stock.

Items marked Final Sale cannot be returned for a change of mind, exchange or store credit.This does not affect your rights under Australian Consumer Law if an item is faulty or does not meet a consumer guarantee.

Yes! Eligible online purchases can be returned to our Rockhampton store within the applicable 14-day return period.Please bring your order confirmation or proof of purchase with you so our team can assist.

We're always happy to help! If you can't find the answer you're looking for here, simply get in touch with the Wynter & Reign team and we'll be happy to assist. 🩷